- Managed the overall A2A integration landscape at a global level, with responsibility for 450+ WebSphere Broker based interfaces, 150 Queue Managers and 10,000 daily file transfers
- Turned around the number of operational incidents over a 6 month interval; reducing from 3-4 critical incidents per week to 1-2 minor incidents every 4 weeks
- Established global ways of working to provide 7x 24 operational supportÂ
- Developed and implemented change procedures, incident management and CIP procedures
- Provided direct line of communication to divisional director and ISI VP in the event of issuesÂ
- Recruited, developed and managed four associates
