• Managed the overall A2A integration landscape at a global level, with responsibility for 450+ WebSphere Broker based interfaces, 150 Queue Managers and 10,000 daily file transfers
  • Turned around the number of operational incidents over a 6 month interval; reducing from 3-4 critical incidents per week to 1-2 minor incidents every 4 weeks
  • Established global ways of working to provide 7x 24 operational support 
  • Developed and implemented change procedures, incident management and CIP procedures
  • Provided direct line of communication to divisional director and ISI VP in the event of issues 
  • Recruited, developed and managed four associates